As a Contact Management Centre Officer, you will be on the front line of policing and responsible for receiving emergency 999 and non-emergency 101 calls from members of the public and dispatching Officers to the scene.
You will need to apply an investigative mind set to:
The standard shift pattern for this role is 6 days on and 4 days off on a rotating 20-week pattern (averaging at 37 hours per week). Shifts are generally 10 hours long with a 1-hour meal break and example hours are; 0700-1700, 1200-2200, 1700-0300, and 2200-0700. However, you may work any variation of a 10-hour shift depending on or demand and resource levels.
The full role profile document is attached to this advert.
Benefits of working for Hampshire & Isle of Wight Constabulary
In addition to the competitive salary and highly rewarding career, our benefits include, but are not limited to;
What does it take to work in Contact Management?
To succeed in this role, it is important that you have the following qualities;
Role specific training and support
Our roles are pivotal in helping us to achieve our Force Priorities of Relentlessly Pursuing Criminals, Putting Victims First and Delivering Exceptional Local Policing. Your training course will therefore be fast-paced and is designed to equip you with the knowledge and skills needed to excel in your role.
The Emergency Services Call Handling Apprenticeship is an additional benefit of the role and is open to all new starters who do not have prior experience of working in an emergency call handling environment. The Apprenticeship will be completed during work time and will take approximately 13-18 months to complete. On successful complete, you will receive a nationally recognised certificate in Contact Handling.
Application criteria
There are no essential education requirements for this role but it is desirable that candidates are educated to QCF Level 2 of higher in Maths of English.
Candidates should have good customer service, communication, and typing/IT skills.
You must be 18 years or older to apply for this role and appointment will be subject to satisfactory clearance of pre-employment checks.
If you have previously been unsuccessful for a role within Contact Management, you must wait 3 months before reapplying.
Returning to the role of Contact Management Centre Officer
If you have previously worked for HIOWC as a CMC Officer and wish to re-join us, please send an email to police.recruitment@hampshire.police.uk stating that you wish to re-join and include the following information: the date on which you left employment, your collar number, what shift you were on, and who your Line Manager/Supervisor was.
Your eligibility to bypass the recruitment process/initial training as a re-joiner will then be assessed and someone will be in contact with you to provide an update on your application.
HOW TO APPLY
Please follow the online application link to apply. You will be required to enter personal details, complete our screening questions, and provide examples of when you have displayed the competencies of We are emotionally aware Level 1 and We analyse critically Level 1. Your answers to these competencies will be used to shortlist applications and reading the linked College of Policing webpages will assist you in completing your application. We also recommend you read through this candidate guidance for complete an application form.
Your answers to these competencies should be specific examples (from work, education, social, or home life) and should be a true account of events. To structure your answers, we recommend using the STAR technique which is explained in the above guidance document.
Your answers should be typed into the relevant section on the application form.
We recommend that you write your answers in MS Word before copying them into your application, to avoid the system timing out and you losing your progress. Our recruitment system uses a word count for your answer to each competency, but please do not use MS Word as a word count guide – the system will tell you how many words you have typed for each answer.
Next steps in the recruitment process
After the closing date, all applications will be reviewed and shortlisted using the answers to the above competencies. If you are successful at shortlisting, you will be required to;
If you would like to have an information discussion about this role, please contact the Recruitment Team on police.recruitment@hampshire.police.uk or 023 8045 1611.