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Staffs Chief on officer time spent in A&E: "I'm not doing it anymore"
Softly Softly
Most Call Handlers/Operators in Force Control rooms are actively discouraged from weeding out the dross calls as the 'risk averse' doctrine is set almost on tablets of stone. As I see it what's the point of employing people with brains if you don't permit them some scope for using their knowledge/experience base? I've known instances where people who have attended A&E have 'left the building' before being assessed/treated because of unreasonably long waiting times only to have A&E staff contact police to do 'welfare checks' at the persons address - NO I'm not jesting - it really happens and most Control Room supervisors comply - simply covering their backsides instead of making a decision they are paid to take - probably because they know their bosses will hang them out to dry should something be amiss - meanwhile the woefully performing NHS will, of course escape any criticism.
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Softly Softly
Most Call Handlers/Operators in Force Control rooms are actively discouraged from weeding out the dross calls as the 'risk averse' doctrine is set almost on tablets of stone. As I see it what's the point of employing people with brains if you don't permit them some scope for using their knowledge/experience base? I've known instances where people who have attended A&E have 'left the building' before being assessed/treated because of unreasonably long waiting times only to have A&E staff contact police to do 'welfare checks' at the persons address - NO I'm not jesting - it really happens and most Control Room supervisors comply - simply covering their backsides instead of making a decision they are paid to take - probably because they know their bosses will hang them out to dry should something be amiss - meanwhile the woefully performing NHS will, of course escape any criticism.
