Job Purpose:
To provide a visible and professional security service across various Force locations, delivering initial visitor contact and out‑of‑hours reception services. The post holder will ensure that unauthorised individuals do not gain access to sites while maintaining a helpful, calm, and welcoming service to all authorised staff and visitors.
Please note: Staff currently in the internal re‑deployment pool will be considered in the first instance. This role may be withdrawn without notice.
Knowledge and Experience
Essential Skills and Requirements
- Strong interpersonal and communication skills, demonstrating a professional customer‑service approach and the ability to remain calm, firm, and effective under pressure.
- Physically fit to undertake Personal Safety Programme (PSP) training, fire procedure duties, and regular patrols.
- Detailed knowledge of organisational and departmental policies and procedures relevant to the role.
Technical Knowledge
- CCTV Systems
- Understanding of system procedures, Data Protection requirements, and appropriate responses to alarms.
- Ability to record and distribute information in line with legislation and Force policy.
- Alarm Systems
- Knowledge of fire alarms, internal and external intruder alarms, and “bomb” alerts.
- Ability to respond appropriately, investigate activations, liaise with emergency services, and reset systems without supervisory support.
- Fuel Procedures
- Understanding of recording processes and Health & Safety requirements relating to fuel delivery and issue.
- Visitor Procedures
- Ability to support distressed or vulnerable callers, manage lost/found property, and assist out‑of‑hours visitors.
- Required to support asylum seekers between 19:00–08:00, using initiative and strong interpersonal skills.
- Health & Safety
- First Aid training will be provided. Security Officers must be able to assess situations and determine when emergency medical assistance is required.
- IT and Reporting
- Ability to use Force email systems and the Estates & Facilities Helpdesk to report faults and repairs.
- Force and Departmental Procedures
- Knowledge of relevant legislation, security measures, suspicious‑package indicators, and screening/scanning equipment.
- Ability to manage lost and found property in line with Force procedures.
Qualifications
- Must hold, or be working towards, NVQ Level 2 in Providing Security Services.
Eligibility Requirements
To apply, you must be able to evidence that you meet the minimum skills and qualification criteria. Where a qualification is required, you must hold it at the time of application (unless the JDQ specifies “working towards”). Expected grades cannot be accepted, and copies of certificates will be required.
Supporting Documentation
Please use the attached JDQ and Leadership Framework when completing your 1,000‑word supporting evidence.
- Please click here for the full JDQ
- Please click here for the Leadership Framework
Shift Patterns Available
- Full‑Time Security Officer – 36.50 hours per week @ 32.88% Equalisation Allowance – Click here for the shift pattern
- Full‑Time Security Officer – 36.50 hours per week @ 14% Equalisation Allowance (Monday to Friday, excluding weekends) – Click here for the shift pattern
- Full‑Time Security Officers – 36.50 hours per week @ 30.58% Equalisation Allowance – Click here for the shift pattern
Benefits
- 25 days annual leave plus 8 bank holidays pro rata increasing to 30 days plus 8 bank holidays after 5 years full service.
- Local Government Pension Scheme with contributions from 5.5% to 11.5% depending on your salary.
- Access to on-site gyms – HQ and OCC
- Option to become a member of the onsite unions.
- Discounts from various retailers via the Blue Light Scheme
- Cycle to work scheme.
- Taskers Salary sacrifice car scheme
- Hybrid/Agile working (role dependant)
- Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy and Mental Health Peer Supporters.
- Generous maternity/paternity and adoption leave entitlements.
- Sick pay provisions
Our Commitment to Diversity, Equality and Inclusion
We are committed to building a workforce that reflects the communities we serve. We welcome applications from women and candidates from Black and ethnic minority backgrounds.
Our Outreach Team provides support to candidates from under‑represented groups throughout the recruitment process. If you require reasonable adjustments, please let us know. Contact: Outreach@merseyside.police.uk
A Note on Using Artificial Intelligence
AI tools may assist with research or refining ideas, but your application must reflect your own skills and experience. Using AI for tasks such as spell‑checking or reducing word count is appropriate; however, copying AI‑generated content is not permitted. We want to hear about you.
