Police Contact Enquiry Officer (PCEO) Basingstoke HIOWC233

Hampshire & Isle of Wight Constabulary's purpose is to strengthen the trust of all our communities through our delivery of fair, thorough, transparent, and ethical policing, and to enable us to keep our communities safe by relentlessly pursuing criminals and putting our victims first, all through exceptional local policing. Currently located in 19 police stations across the county, the Front Counters team are dedicated to providing the best possible service to the public and internal stakeholders. Police Contact Enquiry Officers (PCEOs) are responsible for providing an efficient and effective front counter service to members of the general public.

What are looking for candidates who:

• Are qualified to QCF level 2, or had comparable work experience.
• Are able to critically assess enquiries and gather information through face to face contact, telephone call backs, and electronic systems.
• Have a UK driving licence.
• Have proven experience of working in a busy customer/public service environment.
• Have paper-based and electronic clerical skills, including experience of creating varied documentation in high volumes.
• Feel confident dealing with confidential and sensitive matters.
• Have knowledge of Windows based Microsoft software and can confidently use IT equipment.

Working as a Police Contact Enquiry Officer, you will attract benefits including but not limited to:

• 24 days annual leave.
• Competitive pension scheme.
• Excellent wellbeing support, including access to the Employee Assistance Programme.
• Retail, food, and leisure discounts through Hampshire Police Leisure & Sports and Blue Light Card.
• Fantastic career progression including development and secondment opportunities.

How to Apply

Please follow the online application link to apply. You will be required to enter personal details and complete our pre-screening questions.

In addition, you will be required to provide evidence against the following competencies:

• We are emotionally aware Level 1
• We analyse critically Level 1
• We collaborate Level 1
• We take ownership Level 1

You should also be aware of the values (courage, respect and empathy, public service).

Reading the candidate guidance for completing application forms, and the above links, will help you in completing your application. 

Contact details for an informal discussion

If you would like to have an informal discussion about this role, please contact Angela Orr on angela.orr@hampshire.police.uk or Phoebe Greenwood on phoebe.greenwood@hampshire.police.uk. Alternatively, the Recruitment Team can be contacted on police.recruitment@hampshire.police.uk.