Merseyside Police are looking for a professional and approachable Reception Officer to join our team at Headquarters, Rose Hill.
This is a key front-of-house role where you will be the first point of contact for visitors, staff, and members of the public. You will play a vital part in creating a safe, secure, and welcoming environment, ensuring all enquiries are handled efficiently while maintaining the highest standards of professionalism.
Key Responsibilities
- Welcome visitors and provide a professional first impression of Merseyside Police
- Manage and control access to the building, ensuring security procedures are followed
- Issue visitor passes and maintain accurate visitor records
- Respond to enquiries and direct individuals to appropriate services or departments
- Support recruitment activities by welcoming candidates and coordinating arrivals
- Assist with fire safety procedures and evacuation processes when required
- Handle lost and found property and record details on Force systems
- Maintain a calm and supportive approach when dealing with vulnerable or distressed visitors
Application Guidance
- To be eligible, you must be able to evidence all minimum skills and qualifications at the point of application. We cannot accept predicted grades; certificates must be provided.
- Please refer to the attached JDQ and CVF when completing your 1,000‑word supporting evidence.
Please click here for the JDQ
Please click here for the CVF
Please click here for the shift pattern
Benefits
- 25 days annual leave plus 8 bank holidays pro rata increasing to 30 days plus 8 bank holidays after 5 years full service.
- Local Government Pension Scheme with contributions from 5.5% to 11.5% depending on your salary.
- Access to on-site gyms – HQ and OCC
- Option to become a member of the onsite unions.
- Discounts from various retailers via the Blue Light Scheme
- Cycle to work scheme.
- Taskers Salary sacrifice car scheme
- Hybrid/Agile working (role dependant)
- Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy and Mental Health Peer Supporters.
- Generous maternity/paternity and adoption leave entitlements.
- Sick pay provisions
A Note on Using Artificial Intelligence
AI tools may support idea‑generation, structure, or proofreading, but your application must reflect your own experience, skills, and voice. Do not copy and paste AI‑generated content.
Our Commitment to Diversity, Equality & Inclusion
We are committed to building a workforce that reflects the communities we serve. We particularly welcome applications from women and Black and ethnic minority candidates.
Our Outreach Team provides guidance and support for candidates from under‑represented groups. If you require reasonable adjustments, please let us know so we can support you.
To learn more about available support, contact: Outreach@merseyside.police.uk
