Red Snapper Recruitment are recruiting for an Investigator to support a Financial Regulator.
Red Snapper Recruitment are recruiting for an Investigator to support a Financial Regulator. You will join the Complaints Department, this sits within Risk and Compliance Oversight Division (R&CO) which performs the second line of defence function in the regulator. R&CO helps the regulator identify, assess, and report risks that threaten the regulator’s ability to deliver its statutory objectives.
Location: London (40% office based, this will increase to 50% September onwards)
Contract: 6 months (maternity cover)
Salary: £22 – £25 PAYE / £28.85 – £32.84 UMB per hour (depending on experience).
Main Responsibilities
- Conduct complex and sensitive complaint investigations, gathering and analysing evidence from diverse sources to deliver fair, balanced and defensible outcomes that build organisational trust
- Handle high‑impact issues with professionalism and emotional intelligence, ensuring individuals are treated respectfully while safeguarding organisational integrity and public confidence
- Uncover root causes and systemic patterns by looking beyond single cases, turning trends and insights into meaningful learning that prevents recurring issues
- Develop practical, outcome-focused recommendations that enhance processes, improve controls and support long-term organisational improvement
- Embed learning and change across the organisation, ensuring recommendations translate into measurable improvements
- Manage a varied and fast‑paced caseload, balancing quality, fairness and timeliness to meet demanding service standards without compromising rigour
Person Specification
Minimum:
- Prior experience leading complex investigations, by analysing large volumes of information, identifying gaps or conflicts, asking probing questions, and forming clear, evidence‑based judgements
- Demonstrable experience Producing high‑quality written outputs — including investigation reports, decision letters and other correspondence — tailored for diverse audiences from complainants to senior leaders. Also experienced in taking calls from complainants, ensuring clear, professional communication
- Prior experience delivering justifiable, well‑reasoned outcomes that are fair, evidence‑based and capable of withstanding internal and external scrutiny
Essential:
- Highly developed written and oral communication skills, with the ability to communicate confidently, credibly, and in a manner that constructively questions with colleagues, senior management, and subject-matter experts, including challenging assumptions and testing explanations where appropriate
- Structured capability, with the ability to assess complex information critically, consider the wider organisational and regulatory context, and maintain a curious, investigative mindset—seeking to establish the factual position rather than accepting information at face value in order to reach well-reasoned judgements
- Prior ability to manage competing priorities and multiple workstreams, working both with minimal supervision and collaboratively within a target-driven team, while remaining flexible and responsive in a changing environment
- Effective stakeholder management skills, with a track record of building productive working relationships and engaging senior stakeholders across Divisions and R&CO to deliver robust outcomes
If this role is not for you but you do know somebody who would be interested, please refer them. We have a referral bonus scheme and will pay £75, in retail vouchers of your choice, for referrals who are not already known to us.
Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful.
RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience.
Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) – a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.
