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This half-day course is designed for leaders, managers, and practitioners who need to manage conflict constructively and support positive working relationships. It focuses on understanding why conflict arises, how it escalates, and the practical role mediation can play in resolving issues early and effectively.
Participants will explore structured approaches to conflict resolution and mediation, with an emphasis on professionalism, fairness, and maintaining working relationships. The session is practical and scenario-based, reflecting real workplace challenges across the public sector.
By the end of the session, participants will be able to:
Understand the underlying causes and dynamics of workplace conflict
Recognise different conflict styles and escalation patterns
Apply practical mediation tools and techniques to support resolution
Facilitate constructive conversations between parties in conflict
Maintain professional relationships while addressing and resolving issues