Red Snapper Recruitment are recruiting for Triage Caseworkers for a Gov. Ministerial Department.
Red Snapper Recruitment are recruiting for Triage Caseworkers for a Government Ministerial Department.
Location: London (up to 3 days a week in office, the rest from home)
Contract: until end of March 2027
Salary: £171.68 Umb / £126.49 PAYE per day
Vetting: Will need to have Active SC from a nationally recognised vetting provider.
Roles and Responsibilities
- Decision-Making: Make informed and sound decisions in line with relevant SOI’s and SOP’s, seeking guidance from colleagues and senior team members when necessary to ensure accuracy and compliance.
- Data Protection: Handle sensitive and personal information in accordance with the Data Protection Act 2015, ensuring privacy and confidentiality at all times.
- Query Management: Respond promptly and respectfully to queries, demonstrating empathy and identifying if translation or interpretation is required to support applicants more effectively.
- Documentation Analysis: Analyse documentation provided by applicants carefully, requesting additional information or clarification from various stakeholders when needed to make informed decisions.
- Stakeholder Engagement: Cultivate and maintain positive working relationships with a diverse range of stakeholders to support DARR priorities, ensuring cooperation and alignment of goals.
- Correspondence and Record-Keeping: Correspond with applicants in a timely manner, maintaining accurate and detailed records, including case notes, emails, and documents submitted by applicants to support their cases.
- Casework Data Management: Ensure that casework data is accurate and up-to-date, supporting team-wide uses such as reporting, discussions on flow rates, and resource projections.
- Adherence to Governance: Follow DARR governance protocols to maintain consistency, transparency, and accountability in all aspects of case handling and decision-making processes.
Requirements;
- Active SC Clearance (no restrictions) and Sole UK National.
- Dual Nationals cannot view UK Eyes only Secret documents which are part of the workload
- Strong IT skills:
- MS 365/MS Teams/Excel/ Word/Spreadsheets/SharePoint
- Caseworker experience/Admin experience in case working roles.
- Attention to detail
- Public sector experience
- E.G. Home Office, DWP, possibly HMRC where casework is done.
- A natural professional curiosity
Desirable
- Aware of Atlas, which is very similar to DAX, which is used here.
If this role is not for you but you do know somebody who would be interested, please refer them. We have a referral bonus scheme and will pay £75, in retail vouchers of your choice, for referrals who are not already known to us.
Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful.
RSR is a public safety & enterprise security recruitment specialist.
We assist public safety employers find the right talent.
We assist all employers when they want to source public safety and enterprise security skills and experience.
Red Snapper Recruitment is a member of the Red Snapper Group.
The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) – a free and confidential service to candidates.
Recruitment Group is an equal opportunities employer.
