About the Business Support Team The Business Support team is a busy department, responsible for the administration, coordination, and planning of both mandatory and refresher training across all areas of the Force. We work closely with colleagues throughout the Learning and Professional Department (L&PD) to ensure the effective delivery of training programmes. The team provides essential administrative support to several key departments, including First Aid, Personal Safety Training, Initial Training, Driver Training, Crime Skills, and Roads Policing, helping to ensure that training activities are delivered across the organisation.
About the Role
We are looking for candidates to join the Business Support Team to provide high-quality administrative and operational support to the Learning & Professional Development department. They are responsible for delivering efficient training administration, supporting the smooth running of training courses, and assisting with classroom, delegate, and trainer needs. The role supports assigned training portfolios and works closely with the Business Support Coordinator role to deliver and administrate training.
The key responsibilities of the Business Support Assistant are:
1. Process course bookings, cancellations, and amendments.
2. Maintain accurate course and delegate records across all relevant systems.
3. Prepare resources for courses as required and distribute joining instructions, course materials, delegate communications and organise payments.
4. Track and record attendance, assessment results, and course bookings while administering waiting lists, reserve allocations, and re-bookings.
5. Assist in preparing training rooms, equipment, and booking guest speakers.
6. Act as a first point of contact for training enquiries and assist delegates, trainers, and external stakeholders.
7. Assist with administration and support training events such as attestations, passouts and award ceremonies.
Additional Requirements
Must hold the appropriate vetting level.
The role holder may be required to visit other locations within Hampshire and the Isle of Wight and therefore needs to have the ability to travel as necessary.
An initial 6-month probationary period will apply on appointment to the
role.
Benefits of working for Hampshire & Isle of Wight Constabulary
In addition to the competitive salary and highly rewarding career, our benefits include, but are not limited to;
Education and Qualifications
Educated to QCF Level 2 OR work experience deemed to have
brought the postholder to a comparable level.
Experience and Skills
Essential:
• Strong organisational and time management skills.
• Attention to detail and accuracy in record-keeping.
• Confident in using Microsoft Office applications (Word, Excel, Outlook) and comfortable learning new systems.
• Good interpersonal skills with the ability to build rapport with trainers, delegates, and external speakers.
• Proactive and adaptable in responding to the needs of the training programme.
• Able to work independently while being a supportive team member.
Desirable:
• Experience of using a Learning Management System.
• Ability to manage competing priorities and multiple workstreams.
Competencies
We are Emotionally Aware – Level 1
We take Ownership – Level 1
We Collaborate – Level 1
We are Innovative and Open-minded – Level 1
You should also be aware of the values of Courage, Respect and Empathy, and Public Service.
Application and Interview
If you’ve never completed a competency-based application or interview before, make sure you read each competency or value in detail, research the STAR (situation, task, action, result) format and use it when giving evidence. This candidate guidance for completing an application form will assist you.
Contact details for an informal discussion
If you would like to have an informal discussion about this role, please contact Lisa Wise, Business Support Deputy Manager on lisa.wise@hampshire.police.uk. Alternatively, the Recruitment Team can be contacted on police.recruitment@hampshire.police.uk.
Please note: This role currently supports Hybrid working.
Interview Details: Tuesday 5th January 2027
Professions: Law enforcement
HIOWC-Role profile-Learning & Professional Development (L&PD) Business Support Assistant-2026-07-24.pdf – 247KB