Article
Durham’s public contact overhaul expected to be fully operational by next April
The Force is investing £1.5m in the BT Hosted Avaya system which will replace the existing Contact Centre technology and is currently onboarding to the national Single Online Home programme.
Category: GovernancePCC
Tags: Call handlingDurham ConstabularyPCC Joy Allen
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Communications Data Investigator
- National Crime Agency
- Warrington, Birmingham, London
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Communications Data (CD) underpins virtually every element of modern life. It is about who we communicate with, how those communications takes place, when they happened and where we were at the time. The need for criminals to communicate means that the requirement for CD and its subsequent analysis underpins all the NCA’s operational activity, as such the demand for CD is increasing. As technology evolves, the complexity of Communications Data is increasing. The role of a Communications Data Investigator Unit (CDIU) Single Point Of Contact (SPOC) is pivotal in all NCA intelligence developments and investigations and can create huge opportunities for the Agency.
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