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Victim Care Officer

  • Company:Devon & Cornwall Police
  • Reference:HM-POJ-260814-81104
  • Remuneration:£27,204
  • Role/type:Permanent
  • Location:Hawkins House, Exeter
Apply now

The principal responsibility of the Victim Care Officer is to be a primary point of contact for victims of crime working closely with other functions and partner agencies to ensure the right support options, guidance and information is provided. To provide a quality service for victims to meet their individual needs and help them cope and recover from the impact of crime.

In particular to:

  • Thoroughly review all information on Crime systems (including risk assessments) to inform and tailor support to meet individual needs.
  • Detailed assessment and understanding of victim needs in order to provide specific advice, guidance, signposting and referral information as appropriate to the individual,
  • Provide verbal minor procedural updates in line with Victim Code of Practice and agreed information sharing guidelines.
  • Manage varied and complex workloads, with cases at various stages,
  • Understand and apply the rights within the Victims Code of Practice. Working Practices and Force Policy as applicable to contribute to compliance.
  • Maintain accurate records ensuring timely updates to any case management system and to any other systems in accordance with the relevant legislation, force policy and good practice. To include accurate recording of any unseen crime and or intelligence.

Please see attached Role Profile for further information.

Want to know more about this role?

Further detail regarding this role and the essential requirements can be found within the role profile attached below.

If you think this may be the role for you and would like further information, please contact:

Hiring Line Manager: Sarah West  – Vicitm Care Unit Manager

Email Address: sarah.west@devonandcornwall.pnn.police.uk

Telephone Number: 01392 475900

What you get if you join us:

If you work for us, you will get access to:

  • A competitive salary with yearly increments.
  • 25 days a year leave entitlement, with an increase to 30 days after 5 years continuous employment, plus bank holidays (pro-rata for part time workers).
  • Access to heavily subsidised gym membership that will provide you access to police site gyms throughout the counties.
  • Access to the Blue Light Card Scheme for discounts and services (requires a one-off payment of £5).
  • Company sick pay.
  • Competitive local government pension scheme.
  • Job related equipment, as required.
  • Free onsite parking at many police sites throughout the counties.
  • Access to Group insurance scheme (via salary sacrifice scheme).
  • Support networks, free Employees Assistance Programme, Occupational Health and wellbeing services.
  • Development and training opportunities.
  • Supportive and flexible training plan, including regular check-ins throughout your initial period of joining us to ensure you are up to speed with the role and getting the support you need.

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Converted File Victim Care Officer.docx.pdf – 114KB Opens in a new window
Competency and Values Framework (CVF)
Level 1: click this link for details of the CVF level for this specific role.

Recruitment process

Additional Information

Shift Pattern.docx – 12KB Opens in a new window
Converted File Shift Pattern.docx.pdf – 29KB Opens in a new window
Political Restrictions: None apply to this role.

Application Stage:

To apply for this role, click the ‘apply’ button below, you will then be taken to a registration page. Please complete this registration form to create an account, once created you will be taken to the application.

Already have an account? If you have previously created an account, please click ‘login’ at the bottom of the page next to the ‘submit registration’ button. Once logged in, you will be taken to the application.

Once registered, you will have to complete an eligibility form to apply. If eligible you will move to the application form stage where you will evidence your suitability for this post. The closing date for applications is 18/08/2026, 12:00.

Selection Stage:

The selection for this role will consist of Shortlisting, Interview.

Applications will be anonymised and then shortlisted by the shortlisting panel. Following the shortlisting you will be notified of the recruitment decision via email along with feedback on your application.

If successful, you will then be invited to an interview. This will be based on the Competency Values Framework at Level 1, 2 or 3 as detailed in the role profile/job description and additional CVF document.

The interview process is due to take place week commencing 31 August 2026.

Some roles may also require an assessment. Further information on this will be provided following the shortlisting process. The assessment date will be on   if applicable.

Pre-requisites:

If you are successful through the selection stage of the recruitment process, we will make a conditional offer of appointment and commence pre-requisite checks. These checks can include:

  • Vetting checks,
  • Reference checks,
  • Medical assessment,
  • Qualification review,
  • Right to Work checks.

A formal offer of appointment and start date will not be agreed until all checks are satisfactorily completed. If you are successful at the selection stage your conditional offer will outline which of these checks are applicable to you.

Apply now
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