About the Role Information about the Command Investigations Command is the core crime fighting capability of the NCA. We take an intelligence-led approach and concentrate on tackling the criminals and risks to the public which are beyond the capability or capacity of other law enforcement bodies. Our work is largely focused on investigating Organised Immigration Crime, Human Trafficking, Child Sexual Exploitation and Abuse, Economic Crime, Firearms, Drugs, Kidnap and Extortion and Money Laundering. The Investigations Command provides a flexible, shared operational capability, designed to maximise the impact of the UK's collective resources against serious and organised crime. Our teams respond to a broad range of threats, many of which also remain a responsibility for police forces and other agencies as well as private industry.
Information about the Business Area
This DD area comprises the Command’s national multi-threat teams (in the north, central & Wales, and the south), as well as the Command’s Forensic capability.
Provide Technical Support – Provide technical support for our national Tactical Collection mobile device examination ‘Kiosks’, as tasked.
Respond to Queries – Monitor email / telephone queries received, and respond appropriately providing advice and escalation, if required.
Quality Assurance – Co-ordination of training and competency assessments for Kiosk-trained staff, including helping them maintain competence by conducting routine quality assurance checks.
Accreditation and Compliance – Contribute to the development, implementation and maintenance of quality standards (ISO 17025), ensuring compliance across the Tactical Collection capabilities.
Communication and Stakeholder Engagement – Regular engagement with Forensic and Investigations teams to promote and support the use of Tactical Collection capabilities.
Building working relationships – Establishing and maintaining positive relationships with both internal and external stakeholders.
Teamwork – Support the development and maintenance of ISO17025 policy and procedures for tactical collection capabilities.
Forensic Service Delivery – Support the development and maintenance of ISO17025 policy and procedures for tactical collection capabilities.
IT Skills – Ability to confidently work with M365, as well as learn other applications and programmes as required.
Data Analysis – Ability to extract and interpret data/information and produce statistical reports.
Customer Service – Provide technical advice and guidance to the Forensic Services Department and trained operators within the area of responsibility.
Managing Priorities Effectively – Strong ability to plan ahead, manage competing demands, remain organised and adapt to change.
Problem Solving – Assist the Digital Forensics capability development, such as through the capture of new forensic requirements, delivery of automation and adoption of cloud technologies.
Communication – Conveys information clearly and effectively through written and verbal communication.
Time Management – Effectively manages time and workload and escalates issues, ensuring tasks are completed to agreed standards and timescales.
All NCA employees are members of the UK Civil Service and eligible for the Civil Service pension scheme, alongside your salary the NCA contributes £10,842. Further information on the benefits of the scheme is available on the Civil Service Pension Website.
New entrants to the NCA receive 26 days annual leave, rising to 31 on completion of 5 years continuous service, plus 8 bank holidays.
If qualifying criteria is met new joiners from UK Police Forces or the UK Intelligence Community (UKIC) will have service with those employers taken into account for continuous service purposes for annual leave entitlement only, this will be up to a maximum of 31 days leave (including 1 privilege day).
Other benefits include:
Further information is available on the NCA Website.
Roles based in Tolworth will receive an additional London Weighting of £4,379.
Longlist
In the event of a high number of applications, we may operate a longlist. Applicants will need to meet the minimum pass mark for the lead criteria.
– Proven ability to respond and provide professional technical support to customers. .
Candidates who do not meet the minimum pass mark for the lead criteria will not progress to having their other criteria assessed. Applications must meet the minimum criteria to be progressed to the assessment stage.
You will receive an acknowledgement once your application is submitted.
We aim to have sift completed and scores released within 10 working days of the closing date of the advert. For high volume campaigns this timeframe may be extended.
Scores will be provided but further feedback will not be available at this stage.
The format of this assessment will be Interview which will be tested on the criteria listed in the Success Profiles at Assessment section.
In the event of a tie at the assessment stage, available roles will be offered in merit order using the following order:
Where multiple locations are advertised, appointments will be made in merit order for each location.
Please indicate up to three location preferences clearly. Only your first three preferences will be considered. You may be allocated to any of the locations you select. If you decline an offer for a location you have selected as a preference, a further offer may not be made.
If you choose to reject an offer and no alternative preferred location can be offered, you will not be able to return to the process or be placed on a reserve list.
Only the advertised locations are available; any additional notes added to the application will not be taken into account.
If you meet the criteria for a lower grade, you may be offered that role if not appointable at the advertised grade.
Conversely, if found appointable at a higher grade but no posts are available, you may be offered a lower-grade role.
All offers are made based on merit.
We’re proud to be a Disability Confident Leader and an inclusive, equal opportunities employer.
We’re committed to creating a workplace where everyone can be their authentic self. If you’re neurodiverse, have a disability, or live with a long-term health condition, we encourage you to let us know about any reasonable adjustments you may need during the recruitment process.
If you experience accessibility issues with the advert or require reasonable adjustments, please contact our Recruitment Team at central.recruitment@nca.gov.uk before the advert closing date.
Please ensure you complete the ‘Equal opportunities’ and ‘Reasonable Adjustments’ sections in the application form to inform us on what support you may need in the recruitment process.
For more on our Disability Confident commitment, visit Disability Confident Scheme | Civil Service Careers.
Visit NCA Benefits and Support for more details.
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy
In order to monitor the effectiveness of the National Crime Agency’s Diversity & Inclusion strategy, we require certain personal details about you on submission of your application for statistical and monitoring purposes only. Please note that this will be treated in confidence and will not impact your application.
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit on merit through fair and open competition, in line with the Civil Service Commission’s Recruitment Principles.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
If you believe your application has not been treated fairly, email: central.recruitment@nca.gov.uk(quoting the vacancy reference).
If unresolved, you may escalate your complaint to the Civil Service Commission.
Name : Central Recruitment Team
Email : central.recruitment@nca.gov.uk
Professions: Law enforcement