Are you looking for a new and exciting opportunity? Are you looking for a role where your work makes a real difference? Join the Professional Standards Department and play a vital part in maintaining the highest standards of policing. You'll help manage and progress complaints and misconduct investigations involving police officers, staff, contractors, and volunteers, ensuring cases are handled efficiently, fairly, and with integrity. Your contribution will directly support accountability, professionalism, and public trust. The Complaint Resolution Unit handles over 4,000 public complaints each year and plays a key role in ensuring concerns about the police service are handled fairly, proportionately and in line with legislation and IOPC guidance. Please see the Professional Standards Caseworker role profile for more information
Type of person we are looking for
We are looking for someone who can analyse complex information, make sound decisions, communicate confidently both verbally and in writing, and remain professional when dealing with challenging or sensitive matters.
The successful applicant will manage a varied caseload, assess complaints, engage with complainants and operational policing departments, and produce clear, evidence-based outcomes.
What’s on offer?
As members of Hampshire and Isle of Wight Constabulary police staff you will have access to a wide benefits package*, including but not limited to:
Within Hampshire & Isle of Wight Constabulary you will receive first class training and support:
We will provide you with structured job training, personalised tutoring and all the encouragement and support you need to perform in your role
Application and interview
If you’ve never completed a competency-based application or interview before, make sure you read each competency or value in detail, research the STAR (situation, task, action, result) format and use it when giving evidence.
The recruitment competencies identified on the role profile can be used interchangeably throughout the selection process. It is recommended you make a note of them when starting your application. Candidates Guidance for Completing Application Forms
Essential Qualifications
Educated to QCF Level 3 OR work experience deemed to have brought the post holder to a comparable level
Essential Work Experience
Evidence of significant work experience in conducting investigations and presenting the findings of those investigations
Evidence of handling investigations or complaint matters
Knowledge and understanding of criminal law and the Criminal Justice System
Competencies
We are emotionally aware – Level 1
We collaborate – Level 1
We analyse critically – Level 2
You should also be aware of the Values (courage, respect and empathy, public service).
When applying, you will have the opportunity to talk to us about your background and experience, especially when providing evidence against our competency and values framework (CVF).
The CVF provides clear expectations for everyone working in policing. It describes the behaviours required by you as a member of police staff to be effective in your role.
Contact us
If you would like to find out more about the role please contact Noel Mann on 07392 314399 and for all other queries contact the Recruitment team at police.recruitment@hampshire.police.uk or on 02380 451611
Professions: Law enforcement
HIOWC-Role profile-Professional Standards Department (PSD) Caseworker-2025-11-21.pdf – 342KB