Governance support and Casework supervisor

The post-holder will occupy an integral position in the Office of the Police & Crime Commissioner for Hampshire & the Isle of Wight (OPCC HIOW) with responsibility for managing office business functions on a day-to-day basis as well as fulfilling a number of delegated statutory functions.

The post-holder will also supervise and be supported by the Governance Support & Customer Services Officer.

Key responsibilities are, but not limited to:

Management of all day-to-day operational office functions, including line management, coordination and quality
assurance of the activities relating to reception and gateway services into the OPCC.

Taking an innovative approach to reception and gateway services to ensure OPCC is providing inclusive, accessible and customer-focused services.

Manage the reception, review and response to all casework within the OPCC ensuring it is dealt with at the appropriate level and relevant matters are escalated by the Business Support & Customer Services Officers.

Ensure liaison with the Executive Assistants, Complaints Review and Hearings Manager, Communications team and other relevant OPCC officers to ensure a holistic approach in responses to the public and other stakeholders.

Manage delegated tasks relating to but not limited to:

• Financial transactions.
• HR administrative functions.
• Legal administrative functions.
• Management of Freedom of Information requests and preparation of responses in line with ICO guidance.
• Contribution to policy and development, management and improvement of procedures tasked by line Manager

Essential Qualifications 

Educated to QCF level 6 standard or equivalent, or to have significant workplace experience in a related field.

Essential Experience 
Good working knowledge of policing and the wider public sector.

 

Ability to deal with a range of complex, interrelated issues and on occasion with minimal direction, whilst maintaining personal resilience.

 

Experience of managing ambiguity particularly of a political nature.

 

Experience of managing people to deliver quantitative and qualitative objectives agreed timeframes.

 

Excellent oral and written communications skills, including demonstrable ability to work with people at all levels.

 

Strong interpersonal skills, including the ability to negotiate solutions to problems and to network with others to achieve positive outcomes.

 

Ability to deal with a range of complex, interrelated issues.

 

Proven ability to problem solve and deliver innovative solutions, as well as to work creatively and come up with new and imaginative ideas.

 

Evidence of motivating people and collaborating with others to identify fresh approaches.

 

Demonstrate an understanding of the balance between local operational needs, strategic aims and public perceptions. Experience of working with senior post-holders and/or elected
officials.
Benefits of working for the OPCC

 

In addition to the competitive salary and highly rewarding career, our benefits include, but are not limited to:

 

• Competitive pension scheme;
• Generous annual leave allowance;
• Access to a salary sacrifice scheme for ultra-low emission vehicles (ULEV);
• Blue Light card membership;
• Excellent wellbeing support;
• Fantastic career progression including development and secondment opportunities.

 

How to Apply

 

Please follow the online application link to apply. You will be required to enter personal details and complete our pre-screen questions.

 

To complete your application, please ensure you:

• Attach a CV and

• Provide an example of how you managed multiple tasks in an organised manner that ensured a target or objective was met.
• Provide an example of how you prioritised completing tasks to ensure those requiring the greatest focus were dealt with first.
• Provide an example of when you have had to use a new or existing IT system to deliver a task and how you improved your knowledge of its use.
• Provide an example of delivering a difficult message to a member of the public or stakeholder and your considerations.

Interviews will be held week commencing 09th November 2026

Contact details for an informal discussion 

Please contact the Recruitment Team at police.recruitment@hampshire.police.uk or on 023 8045 1611