We're seeking friendly, resilient and customer-focused individuals to join our Contact Resolution Centres in Plymouth and Exeter. As a Contact Officer, you'll handle emergency and non-emergency calls, gathering critical information quickly and accurately while providing a professional and empathetic service. No two calls are the same, and you'll often support people during difficult or distressing situations.
This is a rewarding role with comprehensive training and ongoing support. Flexibility is essential, as shifts include nights, weekends and some bank holidays.
For more information about the role, visit: DC Contact and Resolution Command – Working in Partnership
Training consists of:
You must be willing to travel to Exeter regardless of your posting location. For candidates living more than 30 miles away, a pool car, hire car or accommodation may be available.
No annual leave can be taken during training.
Planned training dates:
This is a full-time role. Flexible working requests may be submitted after appointment but cannot be guaranteed and will depend on operational requirements.
The role carries a minimum two-year tenure. Successful candidates cannot apply for internal vacancies within the first two years due to the level of training required.