About The Role To effectively perform all required Support functions within the Contact Management Department which include Disclosure requests, Airwave User Support, Goodsam account creations and Knowledge Hub Support. You will receive and record incoming service requests and take appropriate action in accordance with force policies and liaise with external agencies to ensure a prompt and effective service is provided. You will carry out day-to-day monitoring and scheduling of workload using email and other applications. To arrange maintenance/repair of Airwave Radio equipment, which consists of liaising with users to ensure records are accurate and convenient timescales are met. You will respond to requests for support by providing information to enable prompt resolutions and efficiently allocate unresolved calls as appropriate and have a good working knowledge and accurately maintain all databases and systems used within Contact Management and Airwave.
If you like the sounds of this exciting role , please have a look at the full role profile that is attached.
What’s On Offer
As members of Hampshire and Isle of Wight Constabulary police staff you will have access to a wide benefits package*, including but not limited to:
Eye test vouchers.
Essential Qualifications
Educated to QCF Level 2 (5 passes) OR work
experience deemed to have brought the post holder to a
comparable level.
Essential Experience
To have work experience in a relevant asset management
environment involving office administration, good
communication skills, good understanding of database
technologies and good keyboard skills.
Competencies and personal Qualities
We are Emotionally Aware – Level 1
We Take Ownership – Level 1
We are Collaborative- Level 1
We Support and Inspire– Level 1
We Analyse Critically – Level 1
For help filling in the application form, please have a look at the document attached.
Contact details for an informal discussion
Please contact the Recruitment Team at police.recruitment@hampshire.police.uk or on 023 8045 1611
Professions: Law enforcement
HIOWC-Role profile-Airwave Business Support Officer-2025-12-03.pdf – 208KB