Why It Matters?
- Evolving Workplace Dynamics: Remote, hybrid, and flexible working arrangements require a modern approach to managing accountability and engagement.
- The Cost of Disengagement: Poor performance management leads to high staff turnover, reduced productivity, low morale, and increased workplace stress.
- Outdated Appraisals: Traditional once-a-year reviews fail to drive ongoing performance and often turn into bureaucratic box-ticking exercises.
- Retention and Growth: High performers thrive when provided with continuous feedback, clear career pathways, and strong leadership support.
Why Join the Course?
- Actionable Frameworks: Learn practical tools for setting SMART objectives, conducting constructive one-to-ones, and carrying out continuous performance conversations.
- Difficult Conversation Techniques: Gain the confidence and language needed to address underperformance, poor attitude, or conduct issues early before they escalate into formal procedures.
- Motivation & Coaching Skills: Discover how to transition from a traditional “boss” mindset to an empowering “leader-as-coach.”
- Alignment & Accountability: Learn how to translate high-level organisational goals into clear, achievable individual KPIs and team targets.
Who Should Attend?
This course is designed for leaders at all levels seeking to enhance their management practice and team performance:
| Sector / Level |
Roles |
| Senior Leadership |
Directors, Heads of Department, Senior Managers, and Executive Leaders. |
| Line Managers |
Team Leaders, Operations Managers, Project Managers, and Supervisors. |
| People Professionals |
HR Managers, L&D (Learning & Development) Leads, and People Experience Partners. |
| Emerging Leaders |
Newly promoted managers and high-potential staff preparing for leadership responsibilities. |
Learning Objectives
By the end of this webinar, participants will be able to:
- Implement Continuous Performance Frameworks: Shift from annual reviews to ongoing, meaningful performance dialogues and agile goal setting.
- Master Difficult Conversations: Use structured communication models to deliver constructive feedback, address underperformance, and manage resistance with confidence.
- Adopt a Coaching Leadership Style: Utilise active listening and powerful questioning techniques to build trust, promote problem-solving, and boost team ownership.
- Recognise & Motivate High Performers: Develop tailored strategies to retain top talent, foster psychological safety, and prevent burnout.
- Manage Capability & PIPs Fairly: Understand how to structure supportive Performance Improvement Plans (PIPs) while adhering to organisational policies and UK employment standards.
