Red Snapper Recruitment are recruiting for 2 x Casework Team Leaders for a central Government dept.
Red Snapper Recruitment are recruiting for 2 x Casework Team Leaders for a central Government department.
Location: Whitehall, London (hybrid, 1-3 days per week based on business needs.)
Contract: end of March 2027
Salary: £350 Umbrella / £257.87 PAYE per day
Vetting: Must have Active SC clearance. (Police clearance not transferrable)
Main Responsibilities
- Make autonomous and sound decisions in accordance with relevant Government Policy.
- Where appropriate, seek guidance from colleagues, Senior members of staff, SMEs and technical specialists.
- Ensure sensitive and personal information is handled in accordance with the Data Protection Act 2015.
- Dealing promptly with queries in a sensitive and respectful manner, identifying if translation or interpretation is required to better aid the applicant.
- Carefully analyse evidence provided and requesting further information from various stakeholders (including applicants) where necessary.
- Provide advice, guidance and support to Casework, the department and cross-HMG stakeholders, cultivating positive working relationships a variety of stakeholders to support and drive forward priorities.
- Oversee the recording and utilisation of casework data for various uses, including generating management information, providing statistics for internal and external reporting and in order to contribute to discussions on decision rates, flow rates and resource projections.
- Adhere to and ensure that others are complying with governance protocols.
- Deputise for the relevant Assistant Head when required.
- Support with the training and development of HEOs caseworkers
Person Specification
- Strong Evidence based decision making in a high paced operational delivery environment
- Experience/Knowledge of Government policy
- Task Manager experience and coaching/mentoring people
- Active SC Clearance (no restrictions) and a Sole UK National.
- Dual Nationals cannot view UK Eyes only Secret documents which are part of the workload
- Experience of working for Government or working closely with Government in high pace operational delivery environment.
- Experience of leading/mentoring a team with focus on welfare and well being
- Experience of being confident and credible collaborator with stakeholders and other partners to support and drive forward departmental priorities
- Experience of using government policy to make sound decisions to support delivery of departmental objectives
- Evidence of rules-based casework and Operational Delivery
- Experience of working in a policy-led environment
- MS 365 competent
- Intermediate Excel skills
- There are no line manager accountabilities/responsibilities involved in this role.
If this role is not for you but you do know somebody who would be interested, please refer them. We have a referral bonus scheme and will pay £75, in retail vouchers of your choice, for referrals who are not already known to us.
Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful.
RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience.
Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) – a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.
