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Force puts 'needs of public' at heart of call-handling assessment

Police Scotland is changing 'computer says go' approach to 999 and 101 services.

Call-handling change: Police Scotland is to adopt a new approach

Call-handling change: Police Scotland is to adopt a new approach

Date - 10th June 2019
By - Nick Hudson - Police Oracle
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A national force has promised its new assessment system for 999 and 101 calls will not be “computer led” as it strives to shake off a history of highlighted failures that ended in tragedy. Police Scotland is to change the way it handles...
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