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Control rooms in danger of being overwhelmed, Inspectorate warns

Police control rooms are in danger of being overwhelmed by demand, HM Inspectorate has warned. Inconsistent management systems and excessive non-emergency calls are adding to pressure on staff.

Under pressure: control rooms staff need more support, says HM Inspectorate

Under pressure: control rooms staff need more support, says HM Inspectorate

Date - 9th July 2020
By - Chris Smith
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After years of cuts and growing complexity, force control rooms are handling calls with smaller budgets and fewer people. Vulnerable people are being missed as a result, according to an investigation by HM Inspectorate. Forces are using different...
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