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Call back is a good fall back

One force control room is reducing the number of abandoned 101 calls by offering a call back service and using Artificial Intelligence to ensure that any spare control room capacity is not ignored. Gary Mason reports.

Future control room: while call handling technology is developing a range of new smarter services there is untapped potential in current systems

Future control room: while call handling technology is developing a range of new smarter services there is untapped potential in current systems

Date - 25th September 2019
By - Gary Mason
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In May this year an HM Inspectorate report said that the public were losing faith in the 101 non emergency call system and abandoning calls in large numbers in order to report minor offences and incidents via the overloaded 999 network. Figures for...
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