Four forces must improve public contacts, HMI warns

Five forces have received mixed PEEL assessments. Leicestershire delivered despite tough challenges but four others must improve - including call handling.

Leading from the front: Leicestershire was rated outstanding by HMI

Call handling and other direct contacts with the public must improve, forces have been told by HM inspectorate. The latest PEEL reports into five forces revealed mixed performance ranging from outstanding to requires improvement. The five:...