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Concerns Raised On Police Phone Use

Concerns Raised On Police Phone Use

Initiative to roll out mobiles to officers prompts concern from auditors.

Date - 28th January 2012
Courtesy of - Ananova
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An £80 million programme to roll out mobile phones to frontline police officers has left some forces with more mobiles than officers and others with just one BlackBerry or PDA between 100, auditors have said.

Just one in five forces have used the devices effectively, and not enough consideration was given to how they would be used, how much local spending was required, or how realistic deadlines were, the report from the National Audit Office (NAO) said.

Despite the scheme providing basic benefits, including some officers spending an extra 18 minutes a shift out of the station, this varied significantly and "value for money has not yet been achieved", it said.

While most forces agreed that mobile devices gave their officers some extra time out of the station, in some cases officers were spending more than an hour-and-a-half extra in the station and away from the public each shift.

A review of the scheme also found that some forces only had devices available to 1 per cent of officers, while in others this rose to 151 per cent. In all, 19 forces had devices available for less than half of their officers.

The NAO survey of 32 of the 43 forces in England and Wales also found more than two thirds (22) cited drawbacks with mobile technology projects, with only a third (10) claiming "cashable savings" which were relatively minor. The report said the "experience of implementing mobile technology reinforces the challenge of achieving convergence of ICT".

It comes as the Home Secretary announced in July 2011 that a company owned and led by police chiefs would be set up to reform the "confused, fragmented and expensive" way in which forces use computer systems. The firm will aim to cut the £1.2 billion annual spending on ICT and free chief constables from having to spend so much time addressing such issues.

Theresa May said the current system was "broken", with 5,000 staff working on more than 2,000 different systems across 100 data centres.

Amyas Morse, head of the NAO, said while the roll-out of mobile technology was achieved against "a tight timescale and at reasonable cost, too little consideration was given to the need for the devices or how they would be used".

A Home Office spokesman said: "Effective use of mobile technology frees up police time, improves efficiency, and allows officers to be out on the streets. We want to see much better IT in forces, which is why we're setting up a new police-owned IT company to deliver value for money and improve innovation."

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Anonymous Anonymous says...
Maverick22

Maverick22 - Sun, 29 January 2012
So whose fault is it that the numbers ore incorrect, the police for giving the suppliers the wrong numbers, or the Home Office telling the suppliers the wrong numbers. My bet is the Home Office, a unit not 'fit for purpose', led by Mrs Malfoy.
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ian

ian - Sun, 29 January 2012
Another badly researched Home Office project which has thrown a lot of money down the drain.I wonder what the IPCC would make of this!
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Mark

Mark - Thu, 02 February 2012
The real problem with mobile data is that by the time the equipment gets rolled out to the front line it is woefully out of date and frankly doesn't work properly. Officers get very fed up with repeatedly trying to log in to mobile systems only to be informed there is 'system error'. They then try to use their PR to obtain the info they needed ten minutes ago and are told by a stressed out comms operator they should be using their mobile data!
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Anonymous

Anonymous - Thu, 02 February 2012
Ideally, you would double crew your response teams so one does the driving whilst the other 'mobile updates'. If you're single crewed, what would you do? Stop, hope no calls come and update - bearing in mind that most police officers can barely send a text never mind open a program on a blackberry without bloody reading glasses! With my force, NPT are the ones who need and use mobile data the most as we come into contact with most people/vehicle PNCs, read incidents out and about which can be updated at the time of attending things, not to mention accessing emails. Ironically, PCs get a rollocking for not using their blackberrys but spend time in station doing it just to please the senior officers. Now we have GPS to interrogate where we're doing all of our updates. Got to love big brother within your own force...
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